Product Innovation Services
Scroll below to see our full list of product innovation services.
Improving Business Agility
True Business Agility is achieved through a focus on the right customer and business outcomes.
These are executed through strategy and roadmaps that are data-driven and adaptable based on feedback loops.
Setting up, reviewing and validating the vision.
Creating Objectives & Key Results (OKRs).
Increased organisational alignment with clear communication via purpose-driven teams.
Supporting the product leaders with Product vision and long-term strategy.
Use of frameworks that establish an unbroken chain between end outcomes and roadmap deliverables.
Optimising your Operating Model
The Operating Model defines how your organisation delivers value. We optimise and embed the appropriate operating model to encompass structures, processes and systems. While focusing on developing a lean operating model, productivity and efficiency are improved to deliver powerful results.
Review the existing operating model and build a roadmap of improvements.
Organisational alignment with clear purpose-driven functions and teams, resulting in effective results for the organisation.
Adoption of a bespoke Operating Model suitable to the client organisation.
Reducing handoffs in the flow system results in higher productivity and efficiency.
Delivering new ways of working, incorporating governance mechanisms and control frameworks to ensure compliance, mitigate risks and maintain accountability.
Discovery, Innovation and Customer Experience
Continuous Discovery through design thinking and lean principles is the key to unlocking innovation.
Customer Experience (CX) insights drive innovation and value for decision-making and prioritising portfolios, products and projects.
Lean Innovation Practices to streamline processes and eliminate waste.
Establish iterative feedback loops to gather insights from customers and stakeholders throughout the product development lifecycle.
Leverage CX customer insights to inform strategic decision-making and prioritise portfolios.
Start with comprehensive market research to identify opportunities and challenges.
Utilise rapid prototyping techniques to quickly visualise and test concepts with end-users.
Product Management
We coach teams to use Customer Experience Insights to innovate and improve products and services using a human-centric approach.
Our key focuses include:
Prioritise growth drivers and customer value, measuring progress effectively.
Inform marketing strategies, identifying brand advocates, influencers, and trends.
Identify trends, patterns, and pain points to enhance product / service design and satisfaction, boosting retention and loyalty.
Drive proactive decision-making, forecasting, and strategic planning based on customer behaviours and preferences.
Implement rapid prototyping, Proof of Concept experimentation, A/B testing, design governance, and progress measurement for continuous improvement.
Service Design
Empower teams to harness customer insights for innovation through our collaborative approach to Service Design.
Customer Trends & Patterns: Analyse and leverage insights to drive customer-centric strategies.
Innovation Design Sprints: Accelerate innovation through rapid ideation and prototyping.
Service Blueprinting: Visualise and optimise service processes for enhanced customer experiences.
Portfolio & Product Roadmapping: Strategically plan and prioritise initatives aligned with business goals.
Empathy Mapping: Deepend understanding of customer needs and emotions to inform design decisions.
Customer Journey Mapping: Identify touchpoints and opportunities to enhance customer experience.
Brainstorming & Mind Mapping: Foster creativity and ideation to solve complex challenges.
Storyboarding: Visualise concepts and solutions to communicate ideas effectively.
CX User Testing: Validate designs and gather feedback to ensure user satisfaction.
Digital Strategy & Delivery
Using a data-driven approach, we guide organisations in crafting transformative digital strategies and uncovering new opportunities through comprehensive discovery and delivery processes.
Define clear digital objectives aligned with business goals and customer needs.
Analyse market trends and competitive landscapes for growth opportunities.
Conduct user research and persona development for a deeper understanding of your audience.
Identify and recommend actionable improvements for the current digital presence.
Develop a prioritised roadmap for digital transformation.
Experiment with new digital solutions via rapid prototyping and testing.
Implement robust governance structures for effective management.
Measure and analyse performance metrics for optimisation.
Assemble specialised teams quickly for seamless integration.
Scale technical capabilities effortlessly to meet requirements.
